With telephony connected you can place calls from the system itself, without leaving the browser. A phone icon appears in conversations, and there is a dial pad along the bottom.
What it needs
- The phone system connected at the system level
- An extension assigned to each user
Extensions are managed in the admin area: who has which number, and which accounts are active.
Without telephony configured the call buttons do not appear at all — the admin screen stays, so an administrator can prepare the setup in advance.