On-call and incidents

Testing the integration

Making sure it all works without setting up Grafana first.

The 🧪 Send test button in the Integration panel creates a sample incident and runs it through the real processing path — so if you see the result, the Grafana webhook will work too.

The test notifies only the person who pressed it — the team's on-call is not disturbed. Repeating the test does not open a second incident; it bumps the counter on the existing one.

If nothing happens

  • Check the token — regenerating one invalidates the old immediately
  • Check the rotation is active
  • Check the URL contains /api/duty/incidents/