Chat is for the live conversation around the work — a task comment is the formal record, chat is the quick exchange.
Channels and direct messages
- Channel — a shared conversation for a topic or team
- Direct message — between two people
- Project channel — a conversation tied to a specific project
What you can do with a message
- Edit — fix your own message afterwards (it is marked as edited)
- Add a reaction
- Pin it — keep something important at the top of the channel
- Save it — a bookmark for yourself
- Forward it to another channel
- Voice message — when typing is too slow
Muting and search
You can mute a channel — messages still arrive but no notification does. There is full-text search across conversations.
Who is online shows in the chat list — which answers the “should I ask now or write?” question.