Support

How to reach us

Email is fastest: [email protected]. We answer on business days, usually within one working day.

To help us solve it quickly, please include:

• ●What you were trying to do and what happened — a sentence or two is enough.
• ●A screenshot. It is often the single most useful thing.
• ●Your device and app version (for example iPhone 15, TaskFly 1.0.0).
• ●Your workspace name and the email address of your account.

Frequently asked questions

• ●I cannot sign in — TaskFly is an internal work portal for companies and your account is created by your company's administrator. If you have no account, or it was closed, contact them first.
• ●I forgot my password — use the password reset option on the sign-in screen.
• ●I get no notifications — in Profile, check that notification permission is granted and that Do Not Disturb is off.
• ●I changed company — one account can belong to several workspaces; switch using the workspace picker in the header.

Deleting your account

You can close your account yourself at any time — no permission needed:

• ●In the mobile app: Profile → Danger zone → «Delete account».
• ●On the web: Profile settings → Profile tab → «Delete account».
• ●If you have already uninstalled the app or cannot sign in, write to [email protected] and we will action your request.

What deletion does

Deletion closes access to your account permanently: you can no longer sign in and your devices receive no notifications. Device push tokens are removed immediately.

Tasks, comments and files you created are not deleted — they are your employer's work record and their fate is your employer's decision. Your name and email remain in the audit log so past actions can be attributed. If you want every trace removed, tell us by email.